📍 3 The Valley Shopping Village, Team Valley, Gateshead NE11 0EN 🕘 Mon–Thu 9.00am–5.00pm  ·  📞 0191 5111 878

Hearing Aid Help & Advice

Got a hearing aid that's whistling, gone quiet or won't charge? Ask our assistant for simple fixes — any time, free.

BFG Hearing Assistant

Friendly help with hearing aids & common problems

Prefer to speak to a person?

Our team is happy to help — pop in, call, or leave your number and we'll call you back.

This assistant gives general guidance to help with everyday hearing aid questions — it isn't a substitute for professional care. For ear pain, discharge, or sudden changes in your hearing, please contact your GP or call us. Messages are processed by an AI service (Google) to generate replies — please don’t type sensitive personal details.