Your rights under the Equality Act 2010
If your hearing loss has a substantial and long-term effect on daily life, you are likely protected by the Equality Act 2010.
If your hearing loss has a substantial and long-term effect on daily life, you are likely protected by the Equality Act 2010.
Your employer must make reasonable adjustments so you are not put at a serious disadvantage. This can include hearing loops in meeting rooms, written instructions alongside verbal ones, or funding communication support through the government's Access to Work scheme. These are your legal rights, not favours.
The NHS and other public services must meet your communication needs. You can ask for written appointment reminders, a quieter waiting area, or an interpreter. Many GP surgeries now offer the option to contact them via the NHS App or Relay UK rather than by phone.
Businesses must make reasonable adjustments so you can access their services on equal terms. This includes providing information in accessible formats and ensuring hearing loops are working where they are installed.
The Equality Advisory and Support Service (EASS) offers free advice. You do not need a solicitor to make an enquiry. RNID also provides clear guidance on your rights at rnid.org.uk.
Not sure if you need to see someone? See when to seek professional help →
Try our free 4-minute online hearing check, or book a full assessment with our audiologist.