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Hearing Help & Advice

Got a question about your hearing, ear health, or hearing aids? Ask our assistant — any time, free.

BFG Hearing Assistant

Friendly help with hearing & ear health — any question welcome

Grace is an AI assistant, not a clinician. For clinical advice always contact Paul or your GP.

Prefer to speak to a person?

Our team is happy to help — pop in, call, or leave your number and we'll call you back.

This assistant gives general guidance to help with everyday hearing aid questions — it isn't a substitute for professional care. For ear pain, discharge, or sudden changes in your hearing, please contact your GP or call us. Messages are processed by an AI service (Mistral, EU) to generate replies — please don’t type sensitive personal details.