Technology that helps (with or without aids)
Free or low-cost tools that can make a real difference in everyday moments.
📱 Live captions on your phone
Most modern smartphones can show live captions of speech, or transcribe a conversation on screen. iPhones (model 11 or later) have this built in. Android phones have Live Caption and Live Transcribe, both free. A real help in tricky moments and on video calls.
☎️ Relay UK — free phone calls
Relay UK is a free service regulated by Ofcom. Download the app, dial as normal, and a trained relay assistant types what the other person says so you can read it on screen — and speaks your typed replies back to the caller. Works for GP surgeries, banks, family. For emergencies, dial 18000 for Relay UK, or pre-register at emergencySMS.net to text 999.
📺 Subtitles & TV listeners
UK regulations require all major TV channels to subtitle their programmes — press S or 888 on your remote. A wireless TV listener lets you set your own comfortable volume without affecting the main speaker. If your aids connect by Bluetooth, streaming TV sound directly into them is even clearer.
🔊 Hearing loops
Look for the ear-with-T symbol at banks, post offices, theatres, churches and GP surgeries. Switch your hearing aid to T (telecoil) mode and the sound transmits directly to your aids, cutting out background noise. Under the Equality Act 2010, many public venues are required to provide them — ask at the desk if you can't see the symbol.
Not sure what would suit you? We're happy to advise with no obligation — call 0191 5111 878.
Not sure if you need to see someone? See when to seek professional help →
Wondering where you stand?
Try our free 4-minute online hearing check, or book a full assessment with our audiologist.