📍 3 The Valley Shopping Village, Team Valley, Gateshead NE11 0EN 🕘 Mon–Thu 9.00am–5.00pm  ·  📞 0191 5111 878
★★★★★ 5.0 on Google
✓ HCPC registered
✓ Almost 12 years' experience
✓ Clinic + home visits across the North East

About BFG Hearing Solutions

Redefining hearing care with a client-centric approach — at our Team Valley clinic, in your home, and across the North East community.

Reception area at BFG Hearing Solutions clinic, Team Valley

Our mission

Our mission is to give the people of Gateshead, Newcastle and the North East hearing care of a standard the high street can't match — independent, unhurried and genuinely personal. We take the time to get it right, recommend only what truly helps, and treat every person the way we'd want our own family treated.

Our vision

A region where having your hearing checked each year is as normal as an eye test — where no one struggles in silence, and where expert, independent care is always within reach, at our clinic or in your own home.

Proudly independent

Unlike the national chains, we aren't tied to any one brand and you'll see the same expert every time — so our only loyalty is to your hearing, choosing the right solution for you from across every manufacturer.

Welcome to BFG Hearing Solutions

If you've noticed someone struggling — turning the TV up, missing parts of conversations, or complaining of ear discomfort — now is the ideal time to get expert help. We address the full range of hearing concerns to ensure optimal hearing health and wellbeing.

We understand it can be difficult for elderly and vulnerable people to leave the security of home, so we bring premium care directly to them. We also now welcome visitors to our Team Valley clinic, with free parking right outside.

Our team of friendly, professional HCPC and BSHAA registered dispensers are fully insured and DBS-checked. We're always transparent about pricing and honest in our advice.

Consultation room with audiometric booth at BFG Hearing Solutions
Paul Jepson MSHAA
Meet your audiologist

Paul Jepson, MSHAA

Audiologist · Hearing Aid Dispenser · Ear Wax Removal Specialist

Paul is a highly skilled and experienced audiologist with a reputation for compassionate, professional care. Holding HCPC registration (No: HAD02842), he delivers personalised solutions from hearing aid fitting to safe earwax removal. Whether routine care or specialised assistance, Paul's expertise and patient-focused approach make him a trusted name in audiology.

Hear from our clients

Rated Excellent on Google

★★★★★
"Excellent ear consultation. Paul was professional, friendly, and informative. The use of a camera made the experience engaging, allowing me to visually understand my ear health. He guided me through every step, making the process efficient and comfortable. Highly recommend BFG Hearing Solutions for anyone needing ear checks!"
Kaitlyn Forster
★★★★★
"Fantastic service from Paul and the team. After years of working down the pits my dad was practically deaf and basic hearing aids just did not help at all. We had an in-depth consultation with Paul, who is very knowledgeable. Great service from start to finish — I only wish we had contacted BFG sooner."
Jacqueline Browell
★★★★★
"Speedy appointment, Excellent service, Wax removal pain free, 10/10 service"
Lesley Outterside

Unsure about your hearing? Find out in 4 minutes.

Try our free online hearing check from home — or call us to book a full assessment at our Team Valley clinic.

Try our free online hearing check Call 0191 5111 878